Terms & Conditions

Salesleon is an AI-powered commerce growth platform that helps businesses manage customer conversations, sales automation, product information, inventory, orders, fraud checks, team activity, and channel performance from one connected workspace.

Our platform may include tools such as AI sales automation, an omnichannel inbox, inventory management, WooCommerce sync, a fraud checker, analytics, team access, courier dispatch, and third-party integrations.

You may use Salesleon only if you are at least 18 years old, are legally able to enter into an agreement, and use the platform for lawful business purposes. If you use Salesleon on behalf of a business, you confirm that you are authorised to accept these Terms for it.

You are responsible for making sure that your use of Salesleon follows all applicable laws, platform rules, privacy requirements, and third-party service policies.

To use certain features, you may need to create an account.

You agree to provide accurate, current, and complete information when creating your account. You are responsible for keeping your login details safe and for all activity under your account.

If you believe your account has been accessed without permission, contact us immediately.

When using Salesleon, you may upload, connect, or process business data such as products, prices, customer conversations, order details, stock information, customer contact details, and related sales information.

You confirm that you have the right to collect, use, share, and process this data through Salesleon, and that you have given your customers any notices and obtained any consents the law requires.

You remain responsible for the accuracy, legality, and quality of the data you add or connect to the platform. How we handle this data is described in our Privacy Policy.

Salesleon may use AI to reply to customers, answer product questions, collect order details, recommend products, summarise conversations, and support your team.

AI-generated responses may not always be perfect. You are responsible for reviewing important replies, order details, customer information, and business decisions before taking action.

Salesleon should support your sales process, not replace your own judgement.

Salesleon may connect with third-party platforms such as WhatsApp, Instagram, Facebook, TikTok, YouTube, Google Drive, WooCommerce, courier services (for example Pathao, REDX, SteadFast and Paperfly), email tools, or other business systems.

Your use of these integrations may also be subject to the terms and policies of those third-party platforms. You must not use Salesleon to send messages that violate Meta's, WhatsApp's or TikTok's platform policies.

We are not responsible for changes, downtime, errors, restrictions, or data issues caused by third-party platforms. If a third-party platform changes its API rules, revokes our access, or has an outage that affects Salesleon, we will work to adapt, but we are not liable for the resulting disruption to your business.

Salesleon may help you manage product information, stock availability, order details, and customer communication.

You are responsible for checking product accuracy, pricing, stock levels, delivery information, payment status, and order confirmation before final processing or shipment.

Salesleon does not guarantee that every stock update, order record, or product sync will be error-free at all times.

Salesleon may provide fraud risk indicators, scoring, flags, or review suggestions based on available order and customer signals.

These tools are designed to help your team review suspicious activity. They do not guarantee fraud prevention or complete accuracy.

Final decisions about accepting, rejecting, holding, or fulfilling an order remain your responsibility.

• Subscription fees: Access to paid features is billed on a recurring subscription basis. You agree to provide valid and up-to-date payment information. Prices and plan details are shown before you pay.
• The 24-hour refund window: We offer a strict 24-hour money-back guarantee on your initial subscription payment. If Salesleon is not the right fit for your business, contact our support team to request a refund within 24 hours of your initial transaction.
• No refunds after 24 hours: Once the 24-hour window has passed, all sales are final. We do not provide refunds, prorated refunds, or credits after this period, including for unused time, account non-use, or cancelling in the middle of a billing cycle, except where the law requires otherwise.
• Purchases through the App Store or Google Play: If you subscribe through the Apple App Store or Google Play, the payment is charged to your Apple ID or Google account, and the subscription renews automatically at the end of each period unless you cancel it at least 24 hours before the period ends. You manage and cancel it in your App Store or Google Play account settings. Refunds for these purchases are handled by Apple or Google under their own policies, not by Salesleon.

You agree not to:

• Use the platform for illegal, harmful, abusive, fraudulent, or misleading activity, or to sell illegal goods.
• Send spam, unauthorised marketing messages, or prohibited content.
• Post, send, or upload content that is objectionable, including content that is hateful, harassing, sexually explicit, violent, or that exploits children.
• Access, copy, or misuse data that you do not have permission to use.
• Try to damage, overload, hack, reverse engineer, or interfere with the platform.
• Use Salesleon in a way that violates any law, third-party rights, or platform policy.

We have zero tolerance for objectionable content and abusive users. You can report content or behaviour to us using the details in Contact Us; we review reports and may remove content or suspend the account responsible.

You may stop using Salesleon at any time. You can delete your account in the app from Account → Delete account, or on the web at salesleon.ai/delete-account. What happens to your data is described in our Privacy Policy.

We may suspend or terminate your account if you violate these Terms, misuse the platform, create security risks, or use the service in a harmful or unlawful way.

After termination, your access to the platform and related data may be limited or removed, subject to our retention and legal requirements.

We aim to keep Salesleon reliable and available. However, we do not guarantee that the platform will always be uninterrupted, error-free, or available at all times. If the service has an outage, we work to restore it as quickly as we can.

Maintenance, updates, third-party issues, technical problems, or security events may affect access or performance.

Salesleon, including its platform, design, branding, software, workflows, features, content, and technology, belongs to Salesleon or its licensors.

You may not copy, resell, reproduce, modify, or distribute any part of Salesleon without written permission.

You keep ownership of the business data, customer data, and content you provide to the platform. You give us the permission needed to host, process, and display it only to provide the service to you.

Both parties may access confidential information during use of the platform.

You agree not to misuse, share, or disclose confidential information without permission, unless required by law.

The service is provided on an "as is" and "as available" basis. To the fullest extent allowed by law, Salesleon disclaims all warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that our AI will always respond perfectly to your customers.

Salesleon is provided to support your business operations, but we are not responsible for indirect loss, lost revenue, missed sales or leads, delayed or failed deliveries, reputational damage, incorrect business decisions, AI misinterpretations, delayed message delivery, platform downtime, third-party platform issues, or data entered incorrectly by users.

To the fullest extent allowed by law, our liability is limited to the amount you paid for the service during the relevant billing period.

Salesleon may help improve response time, order handling, team workflow, and customer management. However, we do not guarantee specific sales, revenue, profit, customer growth, or fraud reduction results.

Your business performance depends on many factors outside our control.

If you download the Salesleon mobile application from the Apple App Store or Google Play, the following also applies:

• These Terms are between you and Salesleon only, not Apple or Google. Salesleon, not Apple or Google, is solely responsible for the app and its content.
• Your licence to use the app is a limited, non-transferable licence to use it on devices you own or control, as permitted by the store's usage rules.
• Apple and Google have no obligation to provide maintenance or support for the app. Support requests go to Salesleon.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• Salesleon, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer protection or privacy claims, and claims that the app infringes a third party's intellectual property rights.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

These Terms are governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions, unless the law of your place of residence gives you protections that cannot be waived.

We may update these Terms from time to time. If we make major changes, we may notify you through the website, email, or platform. The updated Terms will include a revised "Last updated" date.

Your continued use of Salesleon after updates means you accept the revised Terms.

For questions about these Terms, or to request a refund within your 24-hour window, contact us at:

Salesleon

Email: [email protected]

Contact: +8801643401818

Address: House#32/D/E, 5th Floor, Natore Tower, Road-3, Dhaka 1230, Bangladesh